NTT DATA, a global leader in AI, digital business, and technology services, today announced a revolutionary milestone in enterprise IT operations with the launch of its Software Defined Infrastructure (SDI) Services Agent. This pioneering, conversational multi-agent system completely redefines how enterprises operate, optimize, and govern complex infrastructure. By embedding advanced autonomous AI directly into its core services, the platform shifts IT operations from reactive troubleshooting to proactive, intelligent orchestrations.
The SDI Services Agent operates as a digital twin for critical IT operational roles, introducing a radical departure from traditional, fragmented management dashboards. For the first time, infrastructure leaders can interact with their entire IT environment using simple, natural language prompts. Serving as a central commander, the system coordinates specialized background agents that continuously sense, reason, and act across networking, hybrid data centers, cybersecurity, and digital workplace environments to deliver unprecedented operational velocity.
The true disruption lies in the platform’s multivendor capabilities. While standard Original Equipment Manufacturer (OEM) AI assistants are restricted to their own single-vendor ecosystems, NTT DATA’s multi-agent system seamlessly bridges diverse, multi-provider environments. It safely evaluates live telemetry, historical context, and enterprise policy guardrails to execute deterministic actions. This provides IT teams with explainable AI decisions and real-time visibility, significantly driving down operational costs while maximizing system resilience.
“Traditional infrastructure services are increasingly out of step with the demands of an AI-driven enterprise,” said Chris Barnard, Vice President at IDC. “NTT DATA is differentiating itself through an innovative-first multivendor agentic service experience. Its AI-first approach enables infrastructure leaders to break out of traditional maintenance models and focus on outcomes at scale.”
This operational revolution mirrors a broader corporate shift documented in NTT DATA’s Global AI Report: A Playbook for AI Leaders. The study revealed that 34.5% of forward-thinking AI leaders are bypassing superficial, surface-level add-ons to invest heavily in rebuilding core applications with embedded AI capabilities. Dilip Kumar, Global Head of Infrastructure Solutions at NTT DATA, Inc., noted that this conversational agentic experience turns infrastructure into a strategic differentiator, allowing businesses to move past baseline “lights on” operations to drive measurable business outcomes.
Further expanding its operational impact, the SDI Services Agent integrates built-in sustainability insights directly into its reasoning engine. This allows IT teams to monitor, analyze, and actively minimize the energy and environmental footprint of their massive infrastructure estates alongside standard performance metrics. The SDI Services Agent is now available globally, offered as a fully integrated capability within NTT DATA’s premier Software Defined Infrastructure Services portfolio.