MalaysianUpdates

Tag: #Bateriku.com

  • TOWARDS SEAMLESS MOBILITY CONNECTION – BATERIKU AND FLEXI PARKING COLLABORATES

    Flexi Parking’s 4 Million app users can nowrequest on- demand, on-site Connected Roadside Assistance, anytime, anywhere thanks to itsdirect integration solution with Bateriku.com, Malaysia’s number 1 Connected Roadside AssistanceSolutions Provider.

    The new auto assistance feature, branded as Flexi Assist, offers on-demand, on-siteservices in the event of a vehicle emergency. Offered through the landing pageof Flexi Parking app, available services include battery replacements, jump-start, tyre replacement, fuel top-up (in case you run out of fuel), vehicle unlock (in case you lock yourself out of your own car) and even vehicle towing.

    Upon tapping on the Flexi Assist button, a list of services is presented to users and oncetherequired service is selected, users will be asked to provide their vehicle’s location, withtheoption to provide additional information like nearby landmarks and their vehicle’s colour.

    Fulfilment services are done by Bateriku.com’s dynamic and sustainable ecosystem, centralized through its 24/7/365 Contact Centre. The Contact Centre will communicatewithusers to verify the information provided before dispatching assistance, ensuringhelpisreceived between 30 minutes to 45 minutes.

    Bateriku.com is nurturing a dynamic and sustainable ecosystem uniting its BHERO(front line GIG technicians to serve vehicle owners), BPRENEUR (retail outlets tosupport Bateriku.com’s services), and BBUDDY (trusted workshops and auto part merchantstocomplement growing demand from vehicle owners) to fulfill demand anytime and anywhere.

    Both companies are homegrown – with Flexi Parking, the pioneering parking payment appspreading its coverage through 38 local municipal councils and 8 states while Bateriku.comoperates nationwide with a total of close to 200 Bateriku.com Pitstop retail outlets, closeto1,000 trained BHERO and close to 3,000 BBUDDY recruited, including trusted workshopssuch as Petronas AutoExpert chain of workshops.

    “This strategic partnership marks a significant milestone in urban mobility solutions, addressing the challenges faced by vehicle owners nationwide. By blendingparkingpayment and auto assistance functionalities, Flexi Parking and Bateriku.comoffer vehicleowners unparalleled convenience and peace of mind while navigating the country’s roads,” said Mr. Lai Thiam Sin, CEO and founder of Flexi Parking.

    “With the increasing numbers of vehicles on the road, it is crucial for Bateriku.comtomakeroadside assistance services easily accessible to vehicle owners nationwide viaAPI Integration with customer facing platforms such as the Flexi Parking app,” commentedAzarol Faizi Bin Zakaria Ansari, CEO of Bateriku.com.

    “We are privileged to be offering our nationwide roadside assist solutions directly toFlexi Parking users and we are committed to delivering Awesome Customer Experienceat all times,” he added.

    For more information about Flexi Parking and its collaboration with Bateriku.com, visit www.flexi-parking.com and follow Flexi Parking on @flexiparking (Instagram, Facebook, Tiktok, Youtube)

  • BATERIKU.COM OFFICIATES THEIR PARTNERSHIP WITH PETRONAS AUTO EXPERT AT SME XCESS 2023

    PETRONAS Lubricants Marketing (Malaysia) Sdn Bhd (PLMMSB), through its recognised service facility, PETRONAS AutoExpert, has partnered with Bateriku (Malaysia) Sdn Bhd to provide clients with an upgraded range of products that leverage both organisations’ combined capabilities.

    This strategic alliance leverages Bateriku.com’s expansive network of 150 outlets to bolster PETRONAS AutoExpert’s supply chain. The integration of Bateriku.com’s advanced digital platform and its extensive customer base allows PETRONAS AutoExpert to amplify its market reach, fortify customer engagement, and capitalise on elevated market visibility.

    This collaboration is not merely a convergence of services but an unlocking of myriad opportunities including on-demand supply of premium ASTRA products by Bateriku.com to PETRONAS AutoExpert. This supply comprehensively encompasses passenger vehicle batteries and wiper blades, aligning with the varied needs of customers at PETRONAS AutoExpert outlets.

    Another key aspect of the partnership is Bateriku.com’s commitment to guide its customers to the closest PETRONAS AutoExpert outlets during car breakdowns, ensuring immediate and adept assistance from skilled technicians, and thereby elevating overall customer satisfaction.

    Chong Wen Hong, General Manager Sales B2C of PLMMSB, said, “This partnership denotes a significant milestone for both PETRONAS AutoExpert and Bateriku.com. We are unwavering in our commitment to harness Bateriku.com’s extensive network, digital prowess, and customer base to fuel and uphold the onward growth of PETRONAS AutoExpert. Underscoring our promise to make your everyday life simpler and better, our customers will experience an unprecedented level of service, convenience, and value-added benefits through this alliance.”

    In addition, Bateriku.com, through the gig mobile technician ecosystem, BHero, is set to offer value-added services to PETRONAS AutoExpert outlets, which include on-demand parts delivery, ensuring swift access to necessary components for repairs or maintenance. Bateriku.com also extends customer vehicle pick-and-drop services, allowing a hassle-free experience for customers having their vehicles serviced at PETRONAS AutoExpert outlets.

    Sharifah Shafeeza, Executive Director of Bateriku.com, expressed her excitement about the collaboration, “We are delighted to partner with PLMMSB and PETRONAS AutoExpert. This collaboration allows us to leverage our network and digital platform to enhance customer experiences and ensure their satisfaction. Together, we will drive advancements in the automotive retail market and further cement our positions as industry leaders.”

    About PETRONAS Lubricants Marketing Malaysia (PLMM) Sdn Bhd

    PETRONAS Lubricants Marketing Malaysia (PLMM) Sdn Bhd (formerly known as Lub Dagangan Sdn Bhd) is a wholly-owned subsidiary of PETRONAS Dagangan Bhd undertaking the Sales, Marketing, Distribution and Technical Service of PETRONAS Lubricant products within Malaysia. Our product portfolio encompasses Passenger Car Motor Oils (PCMO), Motorcycle Oils (MCO), Commercial Vehicle Lubricants (CVL) as well as Industrial and Marine Lubricants (IML) that caters for consumers, commercial and industrial consumption.

    About PETRONAS AutoExpert

    PETRONAS AutoExpert is a business unit under PETRONAS Lubricants Marketing Malaysia (PLMM) Sdn Bhd’s that manages PLMM’s network of automotive service providers offering top-end products and high-quality car maintenance services, providing convenience to customers by bringing together PETRONAS’ fluid technology and technical expertise under one roof. At PETRONAS AutoExpert service centre, customers can be assured of efficiency and attention from specially trained mechanics utilising the latest tools and technology to conduct vehicle inspection, engine diagnostics, oil change and more.