Malaysia-based payment gateway Razorpay Curlec has been named winner of the ‘Best PayTech for Digital Customer Experience (CX) – Payments’ at The Digital Banker’s Digital CX Awards 2026. The award recognises the company’s commitment to enhancing digital payment journeys through advanced technology and innovation.
The Digital Banker, a globally trusted research and intelligence organisation, evaluates financial institutions based on their ability to transform customer experience. The Digital CX Awards are widely regarded as a benchmark for excellence in delivering seamless and innovative digital financial services.
This year’s competition featured more than 1,600 entries from over 200 financial institutions globally. Entries were assessed based on innovation, engagement, personalisation, and overall user experience, including advancements in API systems, automation, and real-time engagement tools.
Kevin Lee, Country Head and CEO of Razorpay Curlec, accepted the award in Singapore and acknowledged the team’s contribution to the company’s success. He reiterated the company’s goal of building inclusive financial infrastructure that supports businesses at every stage of growth.
Razorpay Curlec offers a unified payment experience with multiple options including Tokenised Cards, Apple Pay, BNPL services, and installment plans across Visa and Mastercard. The platform is designed to simplify transactions while maximising conversion rates for merchants.
Its payment system is powered by the Shield risk engine, which analyses billions of data points in real time to ensure secure and reliable transactions. The company is also testing agentic payment solutions in Malaysia to adapt to changing consumer trends.
With the digital economy in Southeast Asia projected to reach US$234 billion by 2025, the demand for integrated financial solutions continues to grow. Razorpay Curlec now supports over one million businesses worldwide and more than 5,000 SMEs and enterprises in Malaysia.
The company reports transaction success rates above 90 percent, alongside AI-driven improvements that have increased merchant revenue by up to 10 percent. It has processed over 11.5 million transactions, achieving 65 percent year-on-year growth.